Typically, orders placed before 11am AEST Mon - Fri will be dispatched same day however dispatch times can vary from 1-3 business days. Express shipping does not mean express dispatch. 

If you require your order urgently, please email through to we will aim to provide a quicker dispatch for you if available at time of request. 



-       FREE STANDARD SHIPPING for AUSTRALIAN orders over $100!

-       Orders under $100 are a flat rate of $5 for Standard Shipping or $9 for Express Shipping.

-       All Australian orders are shipped via Australia Post. 

-      Please kindly note if your item is heavy weight it may require to be sent using DHL Domestic and will have a similar delivery timeframe to that of Aus Post Express.



DHL Express is the leading Express international freight provider worldwide serving over 220 countries. With DHL Express you will receive a fully trackable Express service with a usual delivery timeframe of 3-7 business days worldwide once your order is dispatched.


-       All international orders are sent via an Express international service using DHL Express. 

-       Usual delivery timeframe for DHL Express International is 3-7 business days worldwide once your order is dispatched. New Zealand orders are often delivered in 3 business days. US orders are often delivered in 5 business days. *Please note these timeframes are estimates only based off normal delivery times provided by DHL Express. 

-       International customers in more Rural Areas may take up to 7-10 business days.

-       Please note delays may occur in dispatching your order due to troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order.

-       Please note: We cannot be held responsible in the unlikely event your item/items are held up in customs whilst using our Express International service. If such delay does occur it is unfortunately out of our control as all countries have different laws and customs regulations.

-       We will not be able to refund shipping or orders in the unlikely event an item does not arrive within the expected usual timeframe due to custom processing delays or unexpected shipment carrier delays beyond our control. 

-       If you need your order by a specific date please contact through to to see what the best shipping option is for your required date/ location before placing an order. 


-       Once your order has been dispatched, you should receive an email from DHL Express with your tracking details. 

-       If you place an order and have not received a confirmation of dispatch/ tracking number within 3 business days of placing your order please email through to ASAP. 



-       Customs or Import charges MAY be required upon delivery. Please note that HER Empire is NOT responsible for covering these costs.

-       Shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

-       If you are concerned of what these charges may be, we suggest you contact your local DHL to find out what the custom and duty charges may be before placing your order.

- If DHL Express contacts you requiring payment of any additional duties and taxes and you refuse to pay or we are unable to get in touch with you, your shipment will not be released from customs and will be considered abandoned after 60 days of holding due to fault of customer. Abandoned shipments are destroyed by DHL Express after 60 days of holding. If you chose to abandon your shipment HER Empire is not liable to provide you with a refund for your order.


 - HER Empire is not responsible for any lost or stolen packages or packages delayed in transit.

- If you have changed delivery addresses since placing your order and your package has still not arrived we recommend contacting the shipping company directly to discuss options for redelivery or change of address.

- HER Empire is not responsible for any incorrect address information provided by the customer at time of purchase. We ask you to please check the delivery address you have entered at the checkout throughly before placing your order. If you notice an issue or mistake with your delivery address once your order has been placed please email through to urgently for changes to be made. Once your order is dispatched we are unable to change the delivery address from our end and you will need to contact the shipping provider directly to organise any changes to address. 



-       Express shipping: $15.00 AUD Flat Rate

-       If you spend over AUD $150 shipping is free! 


-       Express shipping: $25.00 AUD Flat Rate

-       If you spend over AUD $250 shipping is free! 


-       Express shipping: $25.00 AUD Flat rate

-       If you spend over AUD $300 shipping is free! 


-       Express shipping: $25.00 AUD Flat rate

-       If you spend over AUD $300 shipping is free! 


-       Express shipping: $25.00 AUD Flat rate

-       If you spend over AUD $300 shipping is free!


-       Express shipping: $30 AUD Flat rate

-       If you spend over AUD $300 shipping is free!


Unsure if your package will arrive in time for your required date using our Express International service? Email us prior to placing an order at should you require any special requests/ further delivery information/ expected timeframes specific to your location. We are always happy to help! :) x