Shipping

COVID-19 UPDATE - All International orders placed prior to May 7 are heavily delayed due to COVID-19. We can assure you your order is still on the way! If you have yet to receive your order or you are having trouble locating/ following along your tracking information please email through to customercare@her-empire.com so we can assist you ASAP. 

All International orders placed after May 7 will now be shipped via DHL Express. DHL Express is the leading Express international freight provider worldwide serving over 220 countries. With DHL Express you will receive a fully trackable Express service with a usual delivery timeframe of 3-7 business days worldwide once your order is dispatched.

Typically, orders placed before 11am AEST Mon - Fri will be dispatched same day however dispatch times can vary from 1-3 business days. Express shipping does not mean express dispatch. 

If you require your order urgently, please email through to customercare@her-empire.com we will aim to provide a quicker dispatch for you if available at time of request. 

 

SHIPPING FOR AUSTRALIA

-       FREE STANDARD SHIPPING for AUSTRALIAN orders over $100!

-       Orders under $100 are a flat rate of $5 for Standard Shipping or $9 for Express Shipping.

-       All Australian orders are shipped via Australia Post

 

INTERNATIONAL SHIPPING

This is NEW INTERNATIONAL SHIPPING information for all international orders placed after May 7th 2020. For all orders previous to May 7th 2020 please contact customercare@her-empire.com for more information. 

 

DELIVERY TIMEFRAME

-       All international orders are now sent via an Express international service using DHL Express. 

-       Expected delivery timeframe is 3-5 business days worldwide once your order is dispatched.

-       Customers in more Rural Areas can take 3-7 business days.

-       Please note delays may occur in dispatching your order due to troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order.

-       Please note: We cannot be held responsible in the unlikely event your item/items are held up in customs whilst using our Express International service. If such delay does occur it is unfortunately out of our control as all countries have different laws and customs regulations.

-       We will not be able to refund shipping or orders in the unlikely event an item does not arrive in the expected timeframe due to custom processing delays or unexpected shipment carrier delays beyond our control. 

-       If you need your order by a specific date please contact through to customercare@her-empire.com to see what the best shipping option is for your required date/ location before placing an order. 

 

TRACKING YOUR ORDER

-       Once your order has been dispatched, you should receive an email from DHL Express with your tracking details. 

-       If you place an order and have not received a confirmation of dispatch/ tracking number within 3 business days of placing your order please email through to customercare@her-empire.com ASAP. 

 

CUSTOM, TAXES AND DUTY CHARGES

-       Customs or Import charges MAY be required upon delivery. Please note that HER Empire is NOT responsible for covering these costs.

-       Shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

-       If you are concerned of what these charges may be, we suggest you contact your local DHL to find out what the custom and duty charges may be before placing your order.

DELIVERY ISSUES

 - HER Empire is not responsible for any lost or stolen packages or packages delayed in transit.

- If you have changed delivery addresses since placing your order and your package has still not arrived we recommend contacting the shipping company directly to discuss options for redelivery or change of address.

- HER Empire is not responsible for any incorrect address information provided by the customer at time of purchase. We ask you to please check the delivery address you have entered at the checkout throughly before placing your order. If you notice an issue or mistake with your delivery address once your order has been placed please email through to customercare@her-empire.com urgently for changes to be made. Once your order is dispatched we are unable to change the delivery address from our end and you will need to contact the shipping provider directly to organise any changes to address. 

NEW INTERNATIONAL SHIPPING PRICES effective as of May 13th 2020. 

NEW ZEALAND

-       Express shipping: $15.00 AUD Flat Rate

-       If you spend over AUD $150 shipping is free! 

US & CANADA

-       Express shipping: $25.00 AUD Flat Rate

-       If you spend over AUD $250 shipping is free! 

UK

-       Express shipping: $25.00 AUD Flat rate

-       If you spend over AUD $300 shipping is free! 

CHINA, HONG KONG & JAPAN 

-       Express shipping: $25.00 AUD Flat rate

-       If you spend over AUD $300 shipping is free! 

MALAYSIA, PHILIPPINES & SINGAPORE 

-       Express shipping: $25.00 AUD Flat rate

-       If you spend over AUD $300 shipping is free!

REST OF THE WORLD

-       Express shipping: $30 AUD Flat rate

-       If you spend over AUD $300 shipping is free!

 

Unsure if your package will arrive in time for your required date using our Express International service? Email us prior to placing an order at customercare@her-empire.com should you require any special requests/ further delivery information/ expected timeframes specific to your location. We are always happy to help! :) x