FREE SHIPPING FOR ORDERS OVER $100 AUSTRALIA WIDE!

Returns

We hope you love your new purchase, but on the off chance that the sizing isn’t right or you’re not happy with your purchase we are more then happy to offer you a Store Credit on all purchases (Excluding Sale items & Swimwear).

Conditions of Returns:

  • Items must be returned to HER Empire within 14 days of your purchase delivery date in their original condition, unworn with tags still intact.
  • The cost of return shipping is at the customer’s expense and is non-refundable. We recommend using trackable postage, as any returns lost in transit or not received by us will not be issued a return.
  • Please email us at customercare@her-empire.com to request a return with your Name, Order Number and Reason for return. We will then provide you with the return address.
  • If items are received by HER Empire and have signs of wear, makeup or dirt they will be returned to the sender and not issued a return.
  • All items are checked for quality control before being packed and sent on their way to their new home, however full refunds will only be issued on items that are deemed faulty by HER Empire.
  • All refunds will be determined by HER Empire.

Returns for Mandala Throws: 

We take great care in ensuring all our mandala leave us in perfect condition. If you happen to receive a faulty throw please email a request for return to customercare@her-empire.com.  We accept returns for throws that are UNUSED and UNWASHED. Due to the delicate nature of our mandalas we will not be held responsible for throws that are washed incorrectly.