We hope you love your new purchase, but on the off chance that the sizing isn’t right or you’re not happy with your purchase we are more then happy to offer you a Store Credit on all purchases (Excluding Sale items, Swimwear and Lingerie which are all final sale and unfortunately not eligible for return).
Conditions of Returns:
Items must be returned to HER Empire within 14 days of your purchase delivery date in their original condition, unworn with tags still intact.
All SALE ITEMS purchased are final sale as they have been heavily reduced. Please choose carefully as only full-priced items are eligible for return.
All swimwear, bodysuits and lingerie are final sale as these items cannot be returned due to hygiene reasons.
For all eligible returns the cost of return shipping is at the customer’s expense and is non-refundable. We recommend using trackable postage, as any returns lost in transit or not received by us will not be issued a return.
Please email us at firstname.lastname@example.org to request a return with your Name, Order Number and Reason for return. We will then provide you with the return address.
If items are received by HER Empire and have signs of wear, makeup or dirt they will be returned to the sender and not issued a return.
All items are checked for quality control before being packed and sent on their way to their new home, however full refunds will only be issued on items that are deemed faulty by HER Empire.
All refunds will be determined by HER Empire.