To start a return or exchange visit our return center here.
Thank you for shopping with HER Empire. We hope you loved your purchase but on the off chance that you are not completely satisfied with your purchase we accept returns. We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and place another order.
Merchandise must be returned within 30 days of the order delivery date.
- Items returned past the 30-day grace period will not be eligible for return and you will be responsible for postage back to you.
- Merchandise must be unworn, unwashed, unstained and unperformed. (This includes pet hair, body odor and makeup stains, etc.)
- Bodysuits, swimwear, handbags, jewelry, perfume, styling accessories and undergarments are final sale and cannot be returned for any reason.
- All sale items are Final Sale. These items cannot be returned.
- Any original shipping and handling fees are non-refundable.
- All returns remain the responsibility of the purchaser until received by HER Empire.
- Items returned that do not meet the above requirements will not be issued a refund and you will be responsible for postage back to you.
- International Taxes and Duties are the responsibility of the customer.
- Refunds can take 5-7 business days to process once the package is delivered to our warehouse.
- Refunds will be issued to the original form of payment.
- For all eligible returns the cost of return shipping is at the customer’s expense and is non refundable. We recommend using trackable postage, as any returns lost in transit or not received by us will not be issued a return.
- All items are checked for quality control before being packed and on their way to their new home.
HER empire reserves the right to solely define and limit, refuse and/or reject returns from customers at any time due to irregular or excessive return history.